Privacy Policy

1. Introduction

This Privacy Policy explains how SustainaMET, a division of Sustainability For All, collects, uses, and protects your personal information when you use the Service. We process personal information in accordance with the Protection of Personal Information Act (POPIA).

2. Information We Collect

• Account details: company name, email address, phone number, and physical address.
• Operational data: the meals, equipment, and portions you record in the Service.
• Billing data: subscription status and payment references handled by our payment provider, PayFast. We do not store your card details.
• Technical data: session information necessary to keep you signed in securely.

3. How We Use Your Information

We use your information to provide and maintain the Service, generate your sustainability reports, process subscription payments, provide support, and comply with legal obligations.

4. Sharing

We do not sell your personal information. We share it only with service providers who help us operate the Service (such as PayFast for payments and our email provider for transactional messages), and where required by law.

5. Security

We protect your information using appropriate technical and organisational measures, including encrypted passwords and secure session handling. No method of transmission or storage is completely secure, but we work to safeguard your data.

6. Your Rights

Under POPIA you may request access to, correction of, or deletion of your personal information, subject to legal and contractual limits. To exercise these rights, contact us using the details below.

7. Retention

We retain your information for as long as your account is active and as required to meet legal, accounting, or reporting obligations.

8. Contact

For privacy enquiries, contact support@sustainamet.co.za.